FAQ

Frequently Asked Questions

IMPORTANT NOTES:

Most of our vegetables are freshly collected everyday from Cameron highlands. Due to the nature of vegetable, there is no way that we can get everything in a perfect look and feel. Therefore, some vegetables may not be available due to quality issue or it could be due to over demand. Should there be the case, we will provide refund or replacement on other day.

BULK PURCHASE
When you purchase any fresh produce which is in cartoon, you will notice there will be roughly 5-10% of them are broken, damaged, or rotten and there will be no refund or replacement on this. This is why you get cheaper price for bulk purchase. 

What is your delivery coverage?
We deliver to the entire Penang Island and Mainland EXCEPT Teluk Pahang, Balik Pulau, Kepala Batas, Tasek Gelugor, Nibong Tebal, Sungai Jawi

What is the delivery fee for my orders?
This applies to mainland and Penang Island
Order RM5 – RM19.99 - delivery fee of RM15.00
Order RM20 – RM49.99 - delivery fee of RM10.00
Order RM50 – RM79.99 - delivery fee of RM8.00
Order RM80 – RM119.99 - delivery fee of RM5.00
Order RM120 and above - FREE delivery

If I placed an order today, when do I expecting the delivery?
Order place today, you will get it by tomorrow. If any order comes in before 6am in the morning, we will able to deliver on the same day.

What is your delivery time?
Our delivery time is from 11am - 3pm

How do I make payment?
You can pay by credit card or online transfer. If you do online transfer, we only accept instant transfer and you need to email the receipt to admin@sinsoohup.com.my

How do I contact Customer Support Team?
We have different department in our company, currently we have not implemented any phone operator. The best way to contact us is through email admin@sinsoohup.com.my or whatsapp to 012-327-2628

Can I add more items after order is placed?
You can always add more items or the items which are not even in our list by email to admin@sinsoohup.com.my Remember to state your PO number so that we know who you are. We will issue a cash bill for additional items, you can make payment by cash to our drivers or by online instant transfer. 

What if my order items are missing or having quality issue?
It is always our effort to make things right and supply the best to you but sometimes human errors and the weather conditions are unavoidable. Upon receiving the goods, if you are unhappy with any item or any items that are missing. Please contact us within 48hours. Refund or replacement will not be accepted if the case is reported after 48 hours. 

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